Client

UAB “Daily Service”

 Challenge

With the aim of not lagging behind the standard worldwide business organizational practices, Daily Service executed innovative electronic business technologies in its operations.

The main purpose of this project was to further develop Daily Service’s office supplies services package for their customers, applying innovative electronic business technologies that would enable them to implement major services in the electronic sphere. These technologies guarantee electronic data exchange between Daily Service and its business customers, thereby simplifying all service package processes from ordering to providing of customized information about products and services.

 Solution

In three main areas of activity, projects were implemented in the following order: 

The old business management system Navision Financials software was upgraded from the 2.01 to 3.70 version (the previous version was morally and technologically out of date). Thus, new warehouse management and customer relationship management systems were implemented. The new version enables the company to exchange information in real time between the electronic office supplies system and ERP about customer orders, the product stock situation and prices. This shortens customer order lead times, reduces the number of mistakes and improves customer satisfaction with services.

A real time system was developed, enabling the effective exchange of data between Daily Service’s ERP system and the customer ordering electronic management system. The implementation of this system is beneficial to customers with a new opportunity to electronically receive data and information about services, as well as to use that information directly in their accounting systems. This significantly shortens customers’ time requirements for accounting purposes.

A new electronic data exchange between Daily Service, its customers and franchise partners’ business management systems was implemented. The database format was taken to MS SQL and therefore, all those business management systems were integrated. As customers and franchise partners’ business management systems were integrated with Daily Service, therefore not only were accounting and reporting time resource needs significantly reduced, but also data reliability was ensured. It enabled Daily Service franchise partners to develop their electronic commerce services to their customers and integrate their business management systems with Daily Service.

As a result of implementing these innovative e-business technologies, information about customer orders are processed and directly provided into customer accounting systems, thus significantly saving customers’ time needs for accounting purposes. The customers who do not have a well-developed ERP or accounting system are still able to directly access and manage all relevant information about services and procedures in Daily Service’s databases themselves through distant connection tools (such data exchanges with customers were not available earlier).

All Daily Service customers and franchise partners benefit from this project and Daily Service itself gains significant and long-term competitive advantage through this application of e-business technologies. The implementation of this project provides the necessary conditions to qualitatively provide up-to-date services abroad.

 Technology

 Microsoft Business Solution Navision 3.70