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Disaster recovery solution for SAMPO Bank Customer
SAMPO Bank is a member of the large financial services provider SAMPO
Group, based in Finland and servicing over 2 million customers all over
Europe.
Challenge
The motto of the bank is “SAMPO will make you stand strong and safe”,
reflecting its view that the key factors of its reliability are
security, stability and the fast execution of transactions. In pursuit
of ensuring high-quality service to customers and the safety of
web-based transaction operations, SAMPO bank had to ensure security of
the data processing centre operations and implement a disaster recover
solution, this being developed by Alna Intelligence, based on the
specific needs of the bank.
Solution
The disaster recovery project consisted of several following stages:
analysis of customer needs, selection of technical solutions and
implementation of the selected solutions.
To ensure selection of the most suitable way to handle the problem,
Alna Intelligence first investigated the needs of the bank, identified
the potential threats and selected the technical architecture.
Based on the results of this analysis, the disaster recovery solution
was developed and implemented to ensure uninterruptible provision of
banking services under any circumstances. In addition to technical
aspects, this solution also included contingency management procedures.
The model of contingency management provided clearly defined time
limits for disaster recovery and key points.
The system was tested at Alna’s Software Development and Testing Centre
and approved by SAMPO’s bank management in Finland. It functions as a
back-up for central database components, thus ensuring continuous
operation even in case of a hardware/software failure or human error.
It enables the bank to ensure sustained provision of services free of
any disturbances and saves its customers from the burden of system
errors.
Customer benefit
As a result of project implementation, the supply of SAMPO’s banking
services were expanded and 24-hour global access e-banking services
were created. Today, every fourth customer of SAMPO bank is a user of
these services and over 80 percent of bank operations are processed via
the Internet. The disaster recovery solution developed by Alna
Intelligence provides steady support to SAMPO’s e-banking services.
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